Genie-clean.co.uk

Returns And Refunds

Damaged Goods

We will send a refund or offer and exchange for any faulty item delivered. You have 7 days to inform from receiving the parcel, please email us on customerservices@genie-clean.co.uk with photos of the original packaging, packing slip and items damaged. Without this information we can not process a refund.

Returns

We will not refund any returns which have been opened or tampered with. All seels much be intact and item should be returned in original packaging for a refund to be given. Please ensure the product is sent back securely and well packed as any damages and they will not be refunded. These must be returned to us within 14 days or requesting a refund.

If you are returning an item please email customer services with your order number and full tracking provided by the shipping provider you use. Please also add a photo of how you are returning the package to ensure you are protected if the shipping provider tamper or damage your return in any way.

Lost Orders

If you suspect your order has been lost then please email us on customerservices@genie-clean.co.uk with your order number and if evri have updated the package as lost we will process a refund or offer a replacement.

Missing Items

All of our orders are picked and packed and checked before leaving our warehouse. If for human error you are missing an item out of your order we require a photo of the packaging, packing slip and order. If you are missing an item we will get a replacement sent to you. Please ensure you can provide us with this information otherwise replacements can not be sent.

Return Address

Genie Clean

Unit 1, The Malt Kilns, Norton, Malton, YO179HW

Please note we do not offer free returns at this moment.

Contact us here, please provide us with your order number

Customer Service

Our amazing customer service team work between the hours of 9.30am - 2.30pm. Our response time is 2/3 Working days especially during peak times. Our customer service team are trained to a high standard and are committed to providing a quality service. Please ensure you are treating our customer service team with respect as they work to resolve any issues you are having with your order. Any abusive behaviour towards any members of our team will result in a lifetime ban from ordering from our company again.

Privacy policy

PRIVACY POLICY

This Privacy Policy describes how genie-clean.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect information about your device, interactions with the Site, and details necessary to process your purchases. We may also collect additional information if you contact us for customer support. Any information that can uniquely identify an individual is referred to as “Personal Information.”

Device Information
  • Examples of Personal Information Collected:
    Web browser version, IP address, time zone, cookie information, sites/products viewed, search terms, and interactions with the Site.
  • Purpose of Collection:
    To load the Site accurately for you and perform analytics to optimize the Site.
  • Source of Collection:
    Automatically collected via cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a Business Purpose:
    Shared with our processors Shopify, PayPal, and Stripe.
Order Information
  • Examples of Personal Information Collected:
    Name, billing address, shipping address, payment details, email address, and phone number.
  • Purpose of Collection:
    To fulfill orders, process payments, arrange shipping, provide invoices/order confirmations, and communicate about products or services.
  • Source of Collection:
    Collected directly from you.
  • Disclosure for a Business Purpose:
    Shared with our processors Shopify, PayPal, and Stripe.
Customer Support Information
  • Examples of Personal Information Collected:
    Name, address, phone number.
  • Purpose of Collection:
    To provide customer support.
  • Source of Collection:
    Collected directly from you.
  • Disclosure for a Business Purpose:
    Shared only within P.Louise.

MINORS

The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If you believe your child has provided Personal Information, please contact us to request deletion.

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to provide services and fulfill contracts. For example:

  • Shopify: Powers our online store. Learn more: Shopify Privacy Policy.
  • Legal Compliance: We may share Personal Information to comply with laws, respond to lawful requests, or protect our rights.

BEHAVIORAL ADVERTISING

We use your Personal Information to deliver targeted advertisements and marketing communications. For example:

Opt-Out Links

For broader opt-out options, visit: Digital Advertising Alliance Opt-Out.

USING PERSONAL INFORMATION

Your Personal Information is used to provide services, including offering products for sale, processing payments, fulfilling orders, and informing you of new products or offers.

LAWFUL BASIS (GDPR)

If you are a resident of the EEA, we process Personal Information under these lawful bases:

  • Your consent.
  • Performance of a contract.
  • Compliance with legal obligations.
  • Legitimate interests, without overriding your fundamental rights.

RETENTION

We retain your Personal Information for records unless and until you request erasure. See the "Your Rights" section for more information.

AUTOMATIC DECISION-MAKING

We do not engage in fully automated decision-making with legal or significant effects. Shopify may use limited automated decision-making to prevent fraud.

GDPR RIGHTS

EEA residents have rights to access, correct, update, or erase Personal Information. For data transfers outside the EEA, refer to Shopify GDPR Whitepaper.

COOKIES

Cookies are small data files downloaded to your device to improve browsing experiences. We use cookies for:

  • Functional purposes (e.g., customer login).
  • Analytics (e.g., Shopify analytics).
Cookie Management
  • Manage cookies via browser settings. Learn more: All About Cookies.
  • Blocking cookies may limit website functionality.

DO NOT TRACK

We do not alter data collection practices in response to Do Not Track signals due to inconsistent industry standards.

CHANGES

We may update this Privacy Policy to reflect operational, legal, or regulatory changes.

CONTACT

For questions, complaints, or to exercise your rights:

GENIE PRODUCTS