Terms of
service.

This website is operated by Genie Clean Limited. Our registered company address is Unit 3a Centurian Office Park, Tribune Way, York, YO30 4RY. Our company registration number is 15811742.

If you need to contact us about these terms, an order, or our products, please email customerservices@genie-clean.co.uk.

You agree to use this website only for lawful purposes and in a way that does not damage, disable, overload, or impair the website or interfere with other customers using it.

We may update, suspend, withdraw, or restrict access to any part of the website at any time where needed for maintenance, security, stock, operational, or business reasons.

We try to make product descriptions, images, prices, availability, and other information as accurate as possible. Small variations in packaging, appearance, colour, or presentation may occur.

Before using any product, please read the label, instructions, ingredients, warnings, and safety information supplied with it. You are responsible for making sure a product is suitable for your intended use and surface.

Placing an order means you are offering to buy the products in your basket. An order is accepted when we confirm it or dispatch it. We may refuse, cancel, or refund an order if there is an error, stock issue, payment problem, suspected fraud, or other legitimate reason.

Prices are shown in pounds sterling unless stated otherwise. Delivery charges, taxes, customs fees, and any other applicable charges may be shown separately during checkout.

Discount codes, affiliate codes, promotional prices, free gifts, and other offers are subject to availability and may be changed, paused, withdrawn, or refused where misuse, error, or ineligibility is suspected.

Unless clearly stated otherwise, promotions cannot be combined and have no cash value.

Delivery times are estimates and are not guaranteed unless we expressly state otherwise. We are not responsible for delays outside our reasonable control, including carrier delays, customs delays, incorrect delivery information, or failed delivery attempts.

Risk in the products passes to you when they are delivered to the address provided at checkout.

Returns, refunds, damaged goods, lost orders, missing items, customs charges, and related issues are handled under our refund and return policy.

Please contact customer services before returning any item so we can confirm the correct process and information required.

Where subscription products are offered, the subscription terms shown before purchase and in your order journey also apply. These may include minimum terms, recurring payments, cancellation rules, and any early cancellation fee that is clearly disclosed before checkout.

You are responsible for keeping your payment method, delivery details, and subscription preferences up to date.

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

Subject to that, we are not responsible for indirect losses, business losses, loss of profit, loss of opportunity, or losses caused by misuse of products, failure to follow instructions, or events outside our reasonable control.

The content on this website, including text, images, branding, graphics, product names, layout, and design, belongs to Genie Clean Limited or its licensors and must not be copied, reproduced, or used without permission.

Genie Clean is a registered trademark, along with the It is not just Clean, It is Genie Clean slogan.

We process personal data in accordance with our privacy and cookie information, and use personal data as needed to manage orders, customer accounts, payment, delivery, fraud prevention, support, marketing preferences, and website operation.

Some services are provided by third parties, including Shopify, payment providers, delivery partners, review tools, analytics providers, and marketing platforms.

We may update these terms from time to time. The terms in force when you place an order will apply to that order unless a change is required by law or regulation.

These terms are governed by the laws of England and Wales.